SHIPPING POLICY
How long will my order take to arrive?
We provide free nationwide shipping for all of our orders regardless of value.
Due to current high demand, orders will typically be delivered in 3-5 business days after being dispatched.
*Please allow I-3 days for us to process and dispatch your order*
Please note: There may be additional import taxes or customs fees on delivery depending on your country. Marinas cannot be liable for these fees as they vary by the type of item and by country. 95% of the time there are no additional fees.
Gifts are free & welcome, simply enter the recipient’s delivery details during checkout, and we’ll take care of the rest. No prices will be left on the parcel.
Shipping to rural areas is not a problem and there will be no additional charges.
All of our parcels are tracked, insured and will be delivered by your local nationwide
courier company.
If I order today, will I receive by X date?
Because we work with individual manufacturers, and a lot of them are small because we believe in supporting the underdog, we cannot always guarantee delivery before a certain date.
There are too many factors such as overseas logistics, customs, etc. which may delay the shipment. So
please keep this in mind if you’re purchasing for a gift, vacation, etc.
95% of our orders will be delivered on time within our 3-5 business day ETA, however we cannot be held liable if you do not receive your product before your date. In worst case scenarios, it’ll be delivered by 8 business days maximum.
If your product doesn’t get delivered within 10 business days after dispatch, contact us and we can see how close it is to you and why it was delayed.
Don’t worry, your order and product is on it’s way!
How do I track an order?
To track an order, simply click the “Track Order” button on our website, once the page loads then there are two fields first one order number and second one billing email you have to fill both fields this will show you the status of your order. Please allow 3-5 days for it to update. Your order is moving through the logistics system but there can be delays in it’s reporting. If you need an ETA please contact our team.
Why hasn’t my tracking status been updated in a few days?
Sometimes there can be delays in the logistics systems, so don’t fret if shipping information is not yet available. Please check back in 2-4 days and it should have updated in most cases. Contact us if you have concerns regarding this. You can rest assured knowing your tracked and insured package will be delivered in approximately 8-10 business days.
How do l cancel an order?
when you order an item from website our customer representative will call you your on contact number about the confirmation the order then we will proceed the order and still after confirmation you really want to cancel your order you can contact our team any time.
What if my item is faulty?
In this very rare occasion, please email [email protected] , we will request photos of the product for forward to our manufacturers. Depending on how you’d prefer to go ahead, we offer the following solutions:
● Refund (partial for minor faults, full for major faults)
● Receive a new product dispatched immediately
● We do not require you to send the product back in these cases.
We always look after our customers and ensure their experience with us is the best!
If you had any further inquiries and it is not listed here, please
contact [email protected] and we will do our best to help !
With Love,
Family At Marinasdecor Official
